My Lutron Experience

I have three Lutron┬áhome automation controllers in my house. They operate the motorized window shades and the exterior landscape lighting. My architect wanted me to have many more of these – to control all of the interior lighting. I vetoed that idea and insisted on regular, “you can buy them at home depot” switches for all my interior circuits. I am so glad I did that!

Here’s my Lutron installation with the covers off:

Three Lutron Automation Processors

The reason the covers are off today is because two of them died in a recent power failure. This happens “often”, this is the third time in nine years of owning these that I’ve had to call the automation company in to replace them.

Maybe you don’t think three times in nine years is “often” – but let me ask you this. When was the last time you replaced your microwave oven because of a power failure? How about your TV? Look around your house at all the equipment these days that has a computer inside it – pretty much every appliance you own has one. How many of them have you ever had to replace simply because the voltage fluctuated during a storm and killed the device?

I’m sure it happens from time-to-time, but the consumer-grade appliance manufacturers know that they would have a very bad reputation if their equipment died all the time in power failures. Lutron? Apparently doesn’t care. These processors must have little or no input voltage protection and any glitch on the power lines burns them out. Then, even if just one of them burns out, you end up having to replace all three because the company is constantly obsoleting old versions of these processors when new ones are released. New ones won’t interoperate with old ones.

It’s outrageously bad engineering and it’s hard not to point out that this bad engineering increases sales of the Lutron devices and the billable-hours of the installation/programming service providers.

I “fixed” the “one failed, but you have to replace all three” dilemma by stocking several additional processors the first time I got hosed by that. Unfortunately, today I am having the last spare installed and the next power-glitch will force an upgrade of all three even if just one dies. I am now investigating front-ending the power inputs on these devices with some server-room grade power conditioning instead.

Never, ever, ever, ever, ever allow anyone to talk you into installing this product in your house.

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